Privacy Policy

This Privacy Policy sets out the full formal details of how we handle your personal information. For a quick, plain-language summary of our approach to your privacy, see our Privacy Promise.

Introduction

Flo Meridian Institute (“FMI”, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it and the choices you have regarding your personal information.

By using our website, services, coaching programmes, webinars or any other services provided by Flo Meridian Institute, you agree to the practices described in this Privacy Policy.

Who We Are

Flo Meridian Institute provides coaching, leadership development, educational programs, workshops, webinars, memberships and related services designed to help high-achieving women create sustainable success without sacrificing their health, relationships or purpose.

Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

This may include:

• Name
• Email address
• Telephone number
• Postal address
• Country of residence
• Occupation
• Company or organisation (where applicable)

Programme Information

Where relevant, we may collect information relating to:

• Coaching goals
• Program applications
• Questionnaire responses
• Assessment results
• Discovery call notes
• Programme participation
• Client feedback

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your full debit or credit card details.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Website usage information

This information helps us improve our services and website performance.

How We Use Your Information

We use your information to:

• Provide coaching services.
• Deliver programmes.
• Process registrations.
• Manage memberships.
• Schedule appointments.
• Respond to enquiries.
• Process payments.
• Communicate with you.
• Improve our services.
• Monitor programme participation.
• Provide customer support.
• Meet legal and regulatory obligations.

Where you have given consent, we may also send newsletters, updates and information about future programmes.

You may unsubscribe from marketing communications at any time.

Lawful Basis for Processing

Where required by applicable law, we process your personal information on one or more of the following legal bases:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided these do not override your rights and freedoms.

How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access.
• Loss.
• Misuse.
• Disclosure.
• Alteration.
• Destruction.

Access to personal information is limited to authorised individuals who require it to perform their responsibilities.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including providers of:

• Payment processing.
• Email communication.
• Website hosting.
• Customer relationship management.
• Scheduling systems.
• Video conferencing.
• Cloud storage.

These providers are expected to handle your information securely and only for the purposes of delivering their services.

We may also disclose information where required by law.

International Data Transfers

Some of our service providers may store or process information outside your country of residence.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.

Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Analyse website performance.
• Remember your preferences.
• Enhance your browsing experience.

You can manage cookies through your browser settings.

A separate Cookie Policy may provide additional information.

Data Retention

We keep personal information only for as long as reasonably necessary to:

• Deliver our services.
• Meet legal obligations.
• Resolve disputes.
• Maintain appropriate business records.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.
• Lodge a complaint with the relevant supervisory authority.

We will respond to valid requests within the timescales required by applicable law.

Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

Third-Party Websites

Our website or communications may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

We encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

The latest version will always be available through our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Flo Meridian Institute
Email: welcome@flomeridianinstitute.com
Website: www.flomeridianinstitute.com
Or reach us via our Contact page

Our Commitment

At Flo Meridian Institute, protecting your privacy is more than a legal responsibility—it is an important part of the trust you place in us.

We are committed to handling your personal information with integrity, professionalism, transparency and care, while continually reviewing our practices to maintain high standards of privacy and data protection.

Flo Meridian Institute
Success. Alignment. Fulfilment.